REFUND AND RETURN POLICY
At Rodeo Hope, we aim to ensure your complete satisfaction with your purchase. If you are not satisfied with your product, please review our return and refund policy below.
1. Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:
- Be unused, unworn, and in the same condition as received.
- Include all original tags and packaging.
- The return request must be initiated within 15 days of the delivery date.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Gift cards.
- Sale items or discounted products.
- Custom or personalized items.
3. Return Process
To initiate a return, please follow these steps:
- Contact us at help@rodeohope.com with your order number and reason for the return.
- We will provide you with a return shipping label and instructions.
- Pack the item securely and include proof of purchase.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund:
- If approved, your refund will be processed, and the amount will be credited to your original payment method within 5-7 business days.
- Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
5. Exchanges
If you wish to exchange an item for a different size or color, please contact us at help@rodeohope.com. Exchanges are subject to product availability.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at help@rodeohope.com with photos of the item and packaging. We will resolve the issue promptly.
7. Late or Missing Refunds
If you haven’t received your refund within the specified time frame, please:
- Check your bank account again.
- Contact your credit card company or bank as it may take some time before your refund is officially posted.
- If you still have not received your refund, contact us at help@rodeohope.com.
Contact Us
If you have any questions about our return and refund policy, please contact us at help@rodeohope.com.